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Privacy Policy

The Academy of Veterinary Physiotherapy is a privately owned training provider delivering vocational training to Learners in the field of veterinary physiotherapy, massage, rehabilitation and related subjects. 


The purpose of this policy is to ensure that The Academy of Veterinary Physiotherapy complies with the requirements of the Data Protection Act. 



The Academy of Veterinary Physiotherapy is committed to protecting the privacy of our Learners, current, potential (Applicants), and past (Graduates).


As such, the Academy of Veterinary Physiotherapy is registered with the ICO.  Reference: ZB591708.


Our contact details:

Name:                                   Academy VP Ltd, trading as The Academy of Veterinary Physiotherapy

Address:                              PO Box 5644


                                                BA14 4GH

Phone Number:                07367 177 426



Data Protection Officer: Wendy Vaughan.




Compliance with the Act is the responsibility of all employees, contractors and representatives of the Academy. 

Any questions or concerns about the interpretation of this policy should be raised with the Data Protection Officer. If you are in any doubt about what you can or cannot disclose and to whom, do not disclose the personal information until you have sought further advice from Data Protection Officer.


A breach of data protection is also a disciplinary offence and will be dealt with under The Academy of Veterinary Physiotherapy disciplinary procedures.



Data Protection Principles:

There are several key principles that form the basis for this policy:

  • Lawfulness, fairness and transparency

  • Purpose limitation

  • Data minimisation

  • Accuracy

  • Storage limitation

  • Integrity and confidentiality (security)

  • Accountability.


The type of personal information we collect:

The Academy of Veterinary Physiotherapy must process personal data (including sensitive personal data) so that it can provide these services – in doing so, The Academy of Veterinary Physiotherapy acts as a data controller.


The Academy of Veterinary Physiotherapy collects the personal data of the following types of people to allow it to undertake its business:

  • Candidates and potential Learners

  • Current Learners

  • Graduates

  • Employees, contractors, consultants, temporary and self-employed workers and associates

  • Supplier contacts

  • Industry associates

  • Referees and other individuals contacted during the Learner application process

  • Owner details for animals used within practical training.


The information you give The Academy of Veterinary Physiotherapy, or it collects about you, may include:

  • Who you are and how to contact you:

  • Name, address, post code, private and corporate e-mail addresses, telephone numbers, social media connections, proof of identification

  • Next of kin name and emergency contact information

  • Any other personal information provided by you relevant to our mutual working relationship

  • Information about your professional life:

  • CV, employment details, education details, copies of qualifications and insurance.

  • Information relating to your studies such as your progress through the course, any feedback given and your grades.

  • Pictures and videos obtained during the course of study used as evidence of practical work, or taken for promotional reason

  • Bank details for the purposes of paying expenses, invoices or salaries

  • Sensitive information required to ensure adequate support though your employment, contract or studies:

    • Physical or mental health conditions, illnesses, special education needs or disabilities.


The Academy of Veterinary Physiotherapy will not attempt to collect or hold data that is not relevant to your employment, contract or study with us.


The Academy does not store any payment information.


How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Information entered via our website

  • Your application to work or study with us, including references and proof of qualifications, identification, address and references

  • Your completed Learner Agreement

  • Your emergency contact details

  • Pictures and video content submitted as evidence of practical work


We also receive personal information indirectly, from the following sources in the following scenarios:

  • Tutor/assessor feedback and marking.

  • References (if not provided directly by yourself).



How we use your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting the office at the address above.

  2. We have a contractual obligation

  3. We have a legal obligation

  4. We have a vital interest

  5. We have a legitimate interest.


 We use the information that you have given us in order to effectively administer the Academy’s courses and qualifications and to meet our contractual obligations.


We are required to share certain information you have given us with the Awarding Organisation that awards the qualifications.


We may also share information with third parties in order to perform such functions as payroll.


Unless you have requested otherwise, The Academy of Veterinary Physiotherapy may use the data held for a full range of communications and marketing activities with you by mail, email, telephone, fax or text message, and social media), including distribution of publications, the promotion of benefits and services, notification of events and for academic programmes. Tools may be used to monitor the effectiveness of our communications with you.



How we store your data

Your information is securely stored.  Information is held electronically on secure password protected files and systems. 

All hard copy documentation will be securely destroyed once stored electronically.


We keep your student file for the duration of your studies with us, and for a period of 7 years afterwards.  After this time, we will then dispose of your information by deleting all electronic copies from our systems.


Our website


We may use software tools to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us at the address above if you wish to make a request.


If you request that your data is removed from The Academy of Veterinary Physiotherapy’s records, we will remove all personal data, with the following exceptions:

  • your name and year of graduation

  • a note of the request to remove your data will be retained, to prevent you from being inadvertently contacted in the future

  • information needed to comply with any contractual or statutory requirements may be retained, but only for so long as those statutory requirements specify.


Please contact The Academy of Veterinary Physiotherapy if you wish to opt out of your details being held, or if you wish to opt out of receiving any or all of the range of communications and marketing activities, or if you wish to amend the contact information we use to reach you.


How to complain


If you have any concerns about our use of your personal information, you can make a complaint to us at The Academy of Veterinary Physiotherapy (Academy VP Ltd), at the address above.


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

Modern Slavery Policy

Modern Slavery and Human Trafficking


This statement is made pursuant to s.54 of the Modern Slavery Act 2015 and sets out the steps that The Academy of Veterinary Physiotherapy has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.


Modern slavery encompasses slavery, servitude, human trafficking and forced labour. The Academy of Veterinary Physiotherapy has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings.


Our business

The Academy of Veterinary Physiotherapy is a private company whose main purpose is to provide vocational training in the field of veterinary physiotherapy, animal therapy and related subjects.


Our policies

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:


  • Modern Slavery Policy.  This policy sets out The Academy of Veterinary Physiotherapy’s  stance on modern slavery and explains how employees can identify any instances of this and where they can go for help.

  • Recruitment and Selection Policy. We operate a robust recruitment policy, including conducting eligibility to work in the UK checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.

  • Whistleblowing Policy. We operate a whistleblowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.

  • Anti-Bribery and Corruption Policy. This policy is to establish controls to ensure compliance with all applicable anti-bribery and corruption regulations, and to ensure that WENDY The Academy of Veterinary Physiotherapy business is conducted in a socially responsible manner.


Our suppliers

We will conduct due diligence on all suppliers before allowing them to become a preferred supplier.  This due diligence includes an online search to ensure that particular organisation has never been convicted of offenses relating to modern slavery. Our modern-slavery policy forms part of our contract with all suppliers and they are required to confirm that no part of their business operations contradicts this policy. In addition to the above, as part of our contract with suppliers, we require that they confirm to us that:


  • They have taken steps to eradicate modern slavery within their business

  • They hold their own suppliers to account over modern slavery

  • (For UK based suppliers) They pay their employees at least the national minimum wage / national living wage (as appropriate)

  • We may terminate the contract at any time should any instances of modern slavery come to light


Communication and policy awareness

Our zero-tolerance approach to modern slavery is communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.


Our performance indicators

We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if:


  • No reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.

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