Privacy Policy

The Academy of Veterinary Physiotherapy is a privately owned training provider delivering vocational training to Learners in the field of veterinary physiotherapy, massage, rehabilitation and related subjects. 

The purpose of this policy is to ensure that The Academy of Veterinary Physiotherapy complies with the requirements of the Data Protection Act. 

The Academy of Veterinary Physiotherapy is committed to protecting the privacy of our Learners, current, potential (Applicants), and past (Graduates).

As such, the Academy of Veterinary Physiotherapy is registered with the ICO.  Reference: ZB591708.

Our contact details:

Name:                                   Academy VP Ltd, trading as The Academy of Veterinary Physiotherapy

Address:                              PO Box 5644

                                                TROWBRIDGE

                                                BA14 4GH

Phone Number:                07367 177 426

E-mail:                                  info@academyvetphys.com

Data Protection Officer: Wendy Vaughan.

Responsibilities

Compliance with the Act is the responsibility of all employees, contractors and representatives of the Academy. 

Any questions or concerns about the interpretation of this policy should be raised with the Data Protection Officer. If you are in any doubt about what you can or cannot disclose and to whom, do not disclose the personal information until you have sought further advice from Data Protection Officer.

A breach of data protection is also a disciplinary offence and will be dealt with under The Academy of Veterinary Physiotherapy disciplinary procedures.

Data Protection Principles:

There are several key principles that form the basis for this policy:

• Lawfulness, fairness and transparency

• Purpose limitation

• Data minimisation

• Accuracy

• Storage limitation

• Integrity and confidentiality (security)

• Accountability.

The type of personal information we collect:

The Academy of Veterinary Physiotherapy must process personal data (including sensitive personal data) so that it can provide these services – in doing so, The Academy of Veterinary Physiotherapy acts as a data controller.

The Academy of Veterinary Physiotherapy collects the personal data of the following types of people to allow it to undertake its business:

• Candidates and potential Learners

• Current Learners

• Graduates

• Employees, contractors, consultants, temporary and self-employed workers and associates

• Supplier contacts

• Industry associates

• Referees and other individuals contacted during the Learner application process

• Owner details for animals used within practical training.

The information you give The Academy of Veterinary Physiotherapy, or it collects about you, may include:

• Who you are and how to contact you:

• Name, address, post code, private and corporate e-mail addresses, telephone numbers, social media connections, proof of identification

• Next of kin name and emergency contact information

• Any other personal information provided by you relevant to our mutual working relationship

• Information about your professional life:

• CV, employment details, education details, copies of qualifications and insurance.

• Information relating to your studies such as your progress through the course, any feedback given and your grades.

• Pictures and videos obtained during the course of study used as evidence of practical work, or taken for promotional reason

• Bank details for the purposes of paying expenses, invoices or salaries

• Sensitive information required to ensure adequate support though your employment, contract or studies:

  • Physical or mental health conditions, illnesses, special education needs or disabilities.

The Academy of Veterinary Physiotherapy will not attempt to collect or hold data that is not relevant to your employment, contract or study with us.

The Academy does not store any payment information.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Information entered via our website

• Your application to work or study with us, including references and proof of qualifications, identification, address and references

• Your completed Learner Agreement

• Your emergency contact details

• Pictures and video content submitted as evidence of practical work

We also receive personal information indirectly, from the following sources in the following scenarios:

• Tutor/assessor feedback and marking.

• References (if not provided directly by yourself).

How we use your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting the office at the address above.

2. We have a contractual obligation

3. We have a legal obligation

4. We have a vital interest

5. We have a legitimate interest.

 We use the information that you have given us in order to effectively administer the Academy’s courses and qualifications and to meet our contractual obligations.

We are required to share certain information you have given us with the Awarding Organisation that awards the qualifications.

We may also share information with third parties in order to perform such functions as payroll.

Unless you have requested otherwise, The Academy of Veterinary Physiotherapy may use the data held for a full range of communications and marketing activities with you by mail, email, telephone, fax or text message, and social media), including distribution of publications, the promotion of benefits and services, notification of events and for academic programmes. Tools may be used to monitor the effectiveness of our communications with you.

How we store your data

Your information is securely stored.  Information is held electronically on secure password protected files and systems. 

All hard copy documentation will be securely destroyed once stored electronically.

We keep your student file for the duration of your studies with us, and for a period of 7 years afterwards.  After this time, we will then dispose of your information by deleting all electronic copies from our systems.

Our website

We may use software tools to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the address above if you wish to make a request.

If you request that your data is removed from The Academy of Veterinary Physiotherapy’s records, we will remove all personal data, with the following exceptions:

• your name and year of graduation

• a note of the request to remove your data will be retained, to prevent you from being inadvertently contacted in the future

• information needed to comply with any contractual or statutory requirements may be retained, but only for so long as those statutory requirements specify.

Please contact The Academy of Veterinary Physiotherapy if you wish to opt out of your details being held, or if you wish to opt out of receiving any or all of the range of communications and marketing activities, or if you wish to amend the contact information we use to reach you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Academy of Veterinary Physiotherapy (Academy VP Ltd), at the address above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk